Refund policy
Every Montana River Days poster is a personalized, made to order product. When you place an order, we pull the real historical river gauge data, weather, and sunrise and sunset times for the exact date, river, and fish species you select, then hand build your poster before it goes into production. Because of this, our return policy works a little differently than a typical retailer's.
Personalized Products
Because every poster is built specifically for your chosen date, river, and fish species, we are not able to accept returns or offer refunds for change of mind, or for ordering the wrong date, river, or species by mistake. This applies to all of our products, since every item we sell is made to order.
Proof Approval Before Production
After you place your order, we build your poster using the real historical data for your chosen date, river, and fish species, and send you a proof for review before anything goes to print. Your order will not be sent to production until you approve the proof.
If anything on the proof needs to change (a different date, river, species, or a correction to the information you provided), just let us know and we'll update it and send a revised proof. There's no cost or limit to reasonable revisions at this stage.
Once you approve your proof, your order moves into production and can no longer be cancelled, changed, or refunded for reasons of change of mind, since production begins based on your approval.
If we don't hear back after sending your proof, we'll follow up once as a reminder. If we still haven't received a response within 7 days of the original proof being sent, we'll cancel the order and issue a full refund. You're welcome to reorder at any time.
If you need to cancel your order entirely before a proof has been sent or approved, contact us at silentcurrent10@gmail.com as soon as possible.
Damages and Issues
Please inspect your order upon receiving it and contact us within 30 days at silentcurrent10@gmail.com if:
- The item arrives damaged or defective
- You received the wrong item
- The poster does not match the data or design you approved at checkout
Please include your order number and clear photos of the issue, including the packaging if it arrived damaged. We'll evaluate the issue and make it right with a free replacement.
Lost or Missing Packages
If your tracking shows delivery but you haven't received your order, or your package appears lost in transit, contact us within 30 days of the expected delivery date so we can look into it with our shipping carrier.
Incorrect Information Provided at Checkout
Please double check the date, river, and fish species you select before completing your order, and review your proof carefully before approving it, since your approval confirms the poster is correct. If a poster is produced exactly as shown on your approved proof, this does not qualify for a free replacement, though we're happy to discuss a discounted reprint.
Exchanges
Since every poster is personalized and built to order, we're not able to offer traditional exchanges. If something about your order needs to change, that's exactly what your proof review is for, see Proof Approval Before Production above. If your item arrived damaged, defective, or incorrect due to our error, see Damages and Issues above.
European Union and United Kingdom Customers
Under EU and UK consumer law, goods that are made to a customer's specifications or clearly personalized are exempt from the standard 14 day cooling off / right of withdrawal period. Because every Montana River Days poster is built around your specific chosen date, river, and fish species, this exemption applies to our products. Your rights regarding damaged, defective, or incorrect items remain fully protected as described above.
Refunds
Where a refund is approved (for damaged, defective, incorrect, or lost items, or a cancellation before production), we'll notify you once we've reviewed the issue. Approved refunds are issued to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since your refund was approved, contact us at silentcurrent10@gmail.com.
How Orders Are Fulfilled
Montana River Days posters are produced and shipped by our print partner, Gelato, through their global print on demand network. Because every order is produced specifically for you after you place it, we don't hold pre-made inventory.
Contact Us
For any questions about this policy or your order, reach out to us at silentcurrent10@gmail.com.